How does VoIP work?

A VoIP phone system is similar to a computer network, and uses your existing network hardware. A VoIP phone simply plugs into your Ethernet port. When you make a telephone call using VoIP, your voice is converted into data packets. The packets travel like any other type of data, such as e-mail, over a broadband Internet connection to its destination. Once it has reached its destination the data is then converted back to your voice.

VoIP Benefits

Cost Savings - Regular domestic VoIP calls over the Internet do not incur a surcharge beyond what the user is paying for Internet access. The same is true for international calls to most countries. VoIP can potentially save up to 40% on local calls and 90% on international calls.

Ease of Use - SIP compliant phones are easy to use and install

Efficiency - VoIP systems include a multitude of new calling Features which easily integrate into existing computers and technology. Examples include the ability to store incoming calls to voice mail, send a voice mail as an e-mail attachment, 3-way calling, caller ID and call waiting

VoIP Requirements

Bandwidth - High speed Internet (Broadband) connection for VoIP to ensure best quality calls

Powerful Router - To handle the quantity of phones needed for your organization

Equipment - VoIP capable phones, soft phones and headsets; NOT old analogs with adapters

Battery Backup - VoIP does not work when power fails. We recommend installing a battery backup and Power over Ethernet switch.

AtomOS VoIP Features

• 3-Way Calling
• Auto Attendant - Call Transfer Services—(attended or unattended)
• Automatic Call Cost Calculations
• Automatic Call Distributor Agent – (Local or Remote) - requires additional module
• Call Capture and Pick-Up
• Call Data Reporting (CDR)
• Call Forwarding (busy and no answer)
• Call Pickup Groups/Hunt Groups
• Call Recording (automatic or on request) -requires additional module
• Call Routing (Trunk, DID and/or ANI)
• Call Snooping
• Call Waiting
• Caller ID
• Caller ID Blocking
• Conference Bridges
• Do Not Disturb
• Extension Blocking
• Extension Profiles
• Extension Substitution
• Interactive Voice Response
• Message Waiting Indications
• Music On Hold
• Music on Transfer
• Remote Branch Support
• Remote User
• Telephony Directory by Name Dialing
• Voicemail

Voice over Internet Protocol, otherwise known as VoIP, is hardware and software technology that allows you to make telephone calls using a high speed Internet connection rather than the use of a regular telephone line.

The VoIP Server of the AtomOS platform can be deployed in modern and complete telephony systems for both internal and external communications within companies or institutions of any size or nature.

Why do you need to have a secure Voice and Network system?

Network Security – Voice and Data

• The VoIP network is vulnerable to being attacked, hacked, re-routed, altered, shutdown or intercepted with an unsecure network.
• VoIP Security also secures a conversation to another endpoint or end device (IP Phone, Gateway, application Server, and so on).
• VoIP Network security is all network security … The entire network can be compromised if the IP Telephony system is compromised, impacting the ability of the organization to use both their voice and data communications.

Financial Risks

• The potential for higher operational costs or loss of business continuity are risks you can't take. System failures and long down times because of network security breaches, resulting in business interruptions, loss of business or damaged reputations are just not worth it.
• Eliminating Toll Fraud: VoIP PBX telephone systems that are hacked can allow international calls to be routed through their system costing potentially hundreds of thousands of dollars.

Other Risks

• Security breaches: Communications that are intercepted, theft of voice and data, confidential data, theft of proprietary company employee and customer information. Identity Theft, Federal Violations (HIPAA, financial information) are all grave concerns.
• Some organizations are more concerned about toll fraud, others may be concerned about protection of confidential information, others are concerned more about interruption of business.

When not secured properly, an entire network can be affected if a VoIP network is compromised, impacting the dependability of a business’ voice and data communications. Top tier security features utilized in the VoIP Defender platform keep a business’ network free from harmful Internet activity.

Firewall

With AtomOS' integrated firewall, your business is protected from any type of incoming threats.

Web Filtering

Be safe on the web with features like URL Category Blocking, Access Control Listing, Safe Search, Integrated Antivirus Scanning, Advertisement Blocking, Chat/IM Blocking and more.

Spam/Anti-Virus Protection

Secure your data with comprehensive protection against all types of intruders. Defend your privacy and ensure your network remains virus-free.

24/7 Support

Businesses work around the clock so 24/7 support is a necessity; our first-rate technicians are always here to help.